Course Contents: Introduction to front office operations, front office organization and structure, guest services and relations, reservation system in front office, communication skills, interpersonal skills, business etiquette and professionalism, telephone and email etiquette, Introduction to front office technology, property management system, data security and privacy in front office, emerging technologies in front office.
Career after the Course: Unlock a world of possibilities with diploma in front office operations management, paving the way for dynamic roles such as front office Manager, Guest Relations Executive, Reservation manager and Concierge expert. Elevate your career further by delving into revenue management, exploring sales and marketing or taking a leadership role as a front office management trainee.
